This didn’t start as a business.

It started as frustration.
As survival.
As standing in the middle of broken systems, scattered files, and burned-out staff, thinking:
“It shouldn’t be this hard to do the right thing.”

I built Paperwork Without Panic™ because the paperwork was the panic.
Because I was tired of watching good people fail under bad systems.
Because I saw what happened when staff didn’t know what compliance meant—
and when the only thing keeping things together was someone like me,
quietly patching it all behind the scenes.

And long before I was hired to fix anyone’s files,
I watched my mother fight to protect my sister
in a system that made it harder than it should have been.

I didn’t want to create a bandaid.
I wanted to build something that worked.
Something dignified.
Something that could be taught, trained, handed off—
and still hold up.

This system is made for:

• Agencies that care—but are drowning.

• Providers who want to do better—but don’t know where to start.

• The version of me who stayed up too late rewriting a behavior support plan that made no damn sense.

Every piece of this system has been built with intention.

• The sample files? Fictional— but real enough to pass an audit today.

• The training? Designed for the DSP who’s never been told why documentation matters.

• The structure? Trauma-informed. Audit-tested. Human-centered.

I didn’t build this to look impressive. I built it to be used.

And yeah, it’s complex. Because people are complex. But it’s also clear. Because clarity is safety.

This isn’t just paperwork. This is prevention. This is infrastructure.
This is a system for people who give a damn.

If you’re one of them—welcome.

You’re exactly who I built this for.

So who am I, really?

I’m Rebecca Harris — creator of Paperwork Without Panic™, former program coordinator, lifelong big sister, and reluctant expert in navigating broken systems.

I started in this field at 18, working as a Direct Support Professional because my sister needed care — and I already knew what it looked like when the system dropped people like her.

From there, I worked every role you can imagine:

• DSP

• Residential lead

• Day programs

• Program manager

• Registered Behavior Technician

• Program Coordinator

And eventually, the person everyone called when things fell apart before an audit.

I spent 17 years inside provider agencies — writing behavior plans, onboarding staff, sitting in reviews, training people who didn’t want to be trained, and fixing systems that weren’t made to be fixed.

This isn’t theory for me.
It’s lived-in, tested, earned.

I’ve rewritten client files at 11 p.m. before a state visit.
I’ve watched good DSPs quit because the paperwork was too confusing.
And I’ve seen providers get cited for things that were completely preventable.

So no — this didn’t start as a business. It started as a promise to myself that I’d build something better.

What I believe:

• Compliance should protect people, not punish them

• Staff deserve systems they can actually understand

• File systems should teach as they go — not just sit on a shelf

• Audits don’t have to be terrifying

• And agencies who care should never be set up to fail

This system is the result of every mistake I learned from — and every fix I wish someone had given me sooner.

I still get emotional when I see someone finally get it.
When a staff member goes, “Ohhhh, THAT’S why that goes there.”
That’s the moment the panic stops — and the paperwork becomes protection.

Want to know if this system would work for your agency?
I’m not a salesperson.
I’ll tell you straight.
And if it’s not the right fit, I’ll tell you that too.

Reach out anytime. I’m glad you’re here.

- Rebecca Harris